Welcome to www.bookamotel.com.au (the "Website"). This Website is operated by Serene Pty Ltd ATF DeepBlue Trust (ABN 32 566 774 238) trading as Book A Motel, located at Caloundra, Queensland, 4551, Australia. This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate bookings or otherwise transacting business with travel suppliers, and for no other purpose (together the “Services”). The terms "we", "us", "our" and "Book A Motel" refer to the business Book A Motel. The term "you" refers to any person visiting the Website and using or seeking to use any of the Services. This Website and the associated Services are offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use" or "Agreement"). Please read these Terms of Use carefully. By accessing or using this Website, booking any reservations for travel-related products or services displayed on the Website, or contacting any call centre operated by Book A Motel (“Service Centre”) representatives, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use, or book any reservations through, this Website or our Service Centre representatives. We reserve the right at any time, at our sole discretion, to replace, change or otherwise modify the Agreement without prior notice by posting the revised version of this Agreement on the Website, and your continued access or use of this Website and the Services on and from the date it is posted to the Website signifies your acceptance of the replacement, updated or modified Agreement.
The information contained on this Website constitutes an invitation to treat and is not capable of acceptance by you. Any booking made or order placed by you shall be deemed to be an offer made by you to purchase the relevant travel related products or services subject to this Agreement and any booking or carriage conditions of the relevant supplier. You acknowledge and agree that this Agreement constitutes a valid and enforceable contract that is formed within Australia only once payment has been processed electronically by us. We will process your payment at a location within Australia using secure methods.
As a condition of your use of this Website and any of the associated Services, you warrant that:
Book A Motel believes in protecting your privacy. As a user of this Website and any associated service or facility such as the booking engine or Service Centre, you agree and consent to Book A Motel using and disclosing to third parties your contact and personal information (i.e. your name, e-mail and physical or/postal address and/or other contact details) as set out in our Privacy Policy. Please click here to review our current Privacy Policy to understand our practices.
The content and information on this Website (including, without limitation, price and availability information relating to travel products and services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. Accordingly, as a condition of using this Website, you agree not to use this Website, its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Website. In addition, you agree not to:
If your booking or account shows signs of fraud, abuse or suspicious activity, Book A Motel may cancel any travel or service reservations associated with your name, email address or account, and close any associated accounts. In addition, we may verify (i.e. preauthorise) your credit card. If you have conducted any fraudulent activity, Book A Motel reserves the right to take any necessary legal action and you may be liable for monetary losses to Book A Motel, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Book A Motel Customer Service.
The information displayed on this Website concerning specific travel products and services is provided to us by the relevant travel suppliers (such as motels and motor-inns) or their agents (“Third Party Suppliers”). This includes, but is not limited to, information about motel prices, rules and availability and the description of motels and their amenities. We are not responsible for such information and we rely on the accuracy of the information supplied by the relevant Third Party Suppliers. If we become aware that the information provided by a Third Party Supplier is incorrect in any way, we reserve the right to correct any information (including, but not limited to, pricing information) and amend your booking (in consultation with you) to ensure that it reflects the correct price or otherwise complies with the correct information. Additional charges may be payable by you if you wish to proceed with the affected booking. Such charges will be advised to you at the time of consultation.
Additional terms and conditions imposed by the Third Party Suppliers may also apply to your booking and purchase of travel-related products and services, and we will advise you of these additional terms and conditions where the relevant Third Party Supplier provides them to us. Please read such additional terms and conditions carefully. You agree to abide by the terms and conditions imposed by any Third Party Supplier with whom you elect to deal, including, but not limited to, terms and conditions relating to the payment of all amounts when due, and compliance with the relevant Third Party Supplier's rules and restrictions regarding availability and use of products or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some Third Party Suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such Third Party Supplier's rules and restrictions may result in cancellation of your booking(s), in your being denied access to the applicable travel services and/or activities, in your forfeiting any monies paid for such booking(s), and/or in our debiting your account for any costs we incur as a result of such violation. Book A Motel does not operate or control the travel-related products and services displayed on the Website. Nor does Book A Motel act as co-vendors with Third Party Suppliers with whom our customers book travel products or services.
Some accommodation providers may require you to present a credit card or cash deposit upon check-in to cover any additional expenses that may be incurred during your stay. You are responsible for the payment of any additional expenses, and any deposit taken or amounts charged to your credit card by the relevant accommodation provider are unrelated to any payment made through the Website for your hotel booking.
With certain motels, you may be presented with the option to pay online now ("Pay Online Now") or pay later at the motel ("Pay Later at Motel"). If you select the Pay Online Now option, your credit card will be charged immediately. If you select “Pay Later at Motel”, the motel will charge your credit card in the local currency at the time of your stay. Please note that for a Pay Later at Motel booking, tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee.
Pay Later at Motel is a postpaid motel reservation. In the event that you book a postpaid motel reservation, you acknowledge and agree that the total quoted price will be payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation). The accommodation provider may charge you additional costs for expenses incurred during your stay. If you wish to cancel or change your booking, you must notify us within the cancellation policy period applicable to the relevant motel (which varies by motel), or you will be charged the full cost of your stay. In the event you do not show up for the first night of the booking and plan to check-in for subsequent nights in your booking, you must confirm the booking changes with us no later than the date of the first night of the booking to prevent cancellation of your booking. You are responsible for any cancellation or change fees that you incur. Some motels do not permit changes to or cancellations of bookings after they are made, as indicated in the rules and restrictions for the motel booking.
Pay Online Now is a prepaid motel reservation. In the event that you book a prepaid motel reservation, you acknowledge that Book A Motel pre-negotiate certain room rates with motel suppliers to facilitate the booking of reservations for Pay Online Now bookings. You also acknowledge that we provide you services to facilitate such booking of reservations for a fee (the "facilitation fee"). For some prepaid motel reservations, one of our accommodation reservation partners may be the facilitator of your room reservation and also the merchant of record for your Pay Online Now booking. You authorise such accommodation reservation partner to facilitate reservations for the total reservation price, which includes the room rate displayed on the Website, plus any tax recovery charges, service fees, and where applicable, taxes on our services. You agree that your credit card will be charged for the total reservation price. Upon submitting your reservation request you authorise Book A Motel to facilitate motel reservations on your behalf, including making payment arrangements with motel suppliers.
You may cancel or change your prepaid motel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the motel reservation (which may vary by motel). If you do not cancel or change your reservation before the cancellation policy period applicable to the motel you reserved, the full cost of your stay will be non-refundable. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation. You agree to pay any cancellation or change fees that you incur. Some motels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the motel reservation. You agree to make payment at the time of booking via a debit to your nominated credit or debit card. The amount charged will be the amount shown on our booking page prior to you clicking the Pay Online Now button on that page. Upon submitting your booking request, you authorise us to facilitate the relevant motel booking, including making payment arrangements with the relevant motel supplier.
You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact us by email. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.
From time to time, special deals or vouchers may be displayed on this Website. Such special deals and vouchers are available for a limited time only. You must check with us as to whether a special displayed on this Website is still available.
Additional terms and conditions may apply to special deals or the use of vouchers. You must check this Website or the third party provider of the special deal to determine whether any particular terms and conditions apply.
If you want to change any details of your itinerary booked through the Website or the Service Centre (such as changing to a different motel or changing your departure date), we will do our best to help but cannot guarantee that changes will be permitted by the relevant Third Party Supplier. You should contact us by email.
Requests for a refund of monies paid for any travel products or services booked through the Website or the Service Centre will be governed by the terms and conditions of the relevant supplier, and Book A Motel is not responsible for, and does not have any control over, such terms and conditions.
We do not charge an amendment fee for changes made by you. However, the relevant Third Party Supplier may charge a fee in connection with any changes, which will be payable by you (if any). The price of your new arrangements will be based on the prices that apply on the day you ask us to make the change. These prices may not be the same as when you booked the products or services.
Many bank and credit/debit card companies charge their account holders a transaction fee when the card issuer and the "merchant location" (as defined by the card brand (e.g. Visa, MasterCard, American Express)) are in different countries. The currency exchange rate, if applicable, and any transaction fee are determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholders account. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a booking made on the Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
It is the responsibility of the traveller to ensure that he or she:
Passports are required for all travellers departing Australia, and for international travel generally. Many countries require that foreign nationals entering hold a passport that is valid for a minimum period after you enter that country, typically 6 months.
When purchasing air travel, the name on the passport must match the name on the ticket otherwise you may not be able to travel and insurance may be invalid. If, after purchasing products or services but before traveling, any member of your party changes their name you must notify the relevant carrier so that the necessary changes can be made to your documentation.
It is the responsibility of the traveller to obtain information and advice on the visa requirements of Australia prior to your proposed visit. Requirements may change and you should check for up to date information before booking and departure.
The above information and any links are provided in good faith but should be treated as a guide only. Passport and visa regulations can change and it is your responsibility to ensure that you possess the relevant travel documents before you travel. It can often take some time to obtain a passport and/or visa, so you are advised to apply in plenty of time. We accept no responsibility in any regard in relation thereto including, without limitation, for customers who do not possess the correct travel documents.
The Australian Department of Foreign Affairs and Trade or any of its successors may be able to provide some assistance in relation to the passport and visa requirements for your destination.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Travellers should review any travel prohibitions, warnings, announcements and advisories issued by the Commonwealth Department of Foreign Affairs and Trade prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found on the Australian Government's travel advisory and consular assistance service website currently located at http://www.smarttraveller.gov.au.
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
By offering reservations for travel products to particular destinations, Book A Motel does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.
We appreciate hearing from you. Please be aware that by submitting content to us by electronic mail, postings on this Website or otherwise, including any motel reviews, photos, videos, questions, suggestions, comments, ideas or the like contained in any submissions (collectively, "Submissions") you grant to Book A Motel and any affiliated, co-branded and/or linked website partners through whom we provide service (collectively, the "Book A Motel Affiliates"), a universal, non-exclusive, royalty free, perpetual, transferable, sub-licensable and irrevocable right to:
You are fully responsible for the content of your Submissions (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website:
You will be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that we have the right to control (e.g. use, publish, remove) any content you submit without notice to you. If you submit more than one review for the same motel, only your most recent submission is eligible for use.
From time to time we may offer customers incentives to leave reviews (e.g. discount coupon/entry into prize draws, etc.). As it is important to us that reviews are impartial and honest, these incentives will be available to customers regardless of whether the review is positive or negative.
We will try and settle any complaints quickly and fairly and all correspondence should be sent to
To the maximum extent permitted by law, Book A Motel and our Third Party Suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by us. All such information, software, products, and services are provided "as is" without warranty of any kind.
To the maximum extent permitted by law, Book A Motel and our respective suppliers disclaim all warranties and conditions that this website, its servers or any email sent by Book A Motel and/or our respective suppliers are free of viruses or other harmful components.
To the maximum extent permitted by law, Book A Motel and our respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
The information, software, products, and services published on this Website may include inaccuracies or errors, including pricing errors. In particular and to the maximum extent permitted by law, Book A Motel does not guarantee the accuracy of, and disclaim liability for any errors or other inaccuracies relating to, the information and description of the motel, car and other travel products displayed on this Website (including, without limitation, photographs, list of motel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers.
Motel ratings displayed on this Website are intended only as general guidelines, and Book A Motel does not guarantee the accuracy of the ratings. To the maximum extent permitted by law, Book A Motel and our respective suppliers make no guarantees about the availability of specific products and services. Book A Motel and/or our respective suppliers may make improvements and/or changes in this Website at any time.
The motels and other suppliers providing travel products or services through this Website are independent parties and not agents or employees of Book A Motel. Book A Motel, to the extent permitted by law, is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Book A Motel, to the extent permitted by law, have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our direct control, and we have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
Important: Nothing in these Terms & Conditions is intended to limit, exclude or modify or purport to limit, exclude or modify the statutory implied guarantees/warranties that cannot be lawfully limited, excluded or modified as provided under the Competition and Consumer Act 2010 including the statutory consumer guarantees under the Australian Consumer Law or similar laws in the State and Territories of Australia.
To the maximum extent permitted by law, in no event shall Book A Motel, and/or our respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with any delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Book A motel and/or our respective suppliers have been advised of the possibility of such damages.
In relation to any liability which cannot be exclude by law or despite the limitation above, if Book A Motel or our respective suppliers are found liable for any loss or damage which arises out of or in any way is connected with any of the occurrences described above, then to the maximum extent permitted by law, Book A Motel and/or our respective suppliers’ liabilities will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Book A Motel in connection with such transaction(s) on this website, or (b) One-Hundred Dollars (AU$100.00).
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of Book A Motel, our Affiliates, and/or our respective suppliers.
If any warranties are implied by law that cannot be excluded, then to the maximum extent permitted by law our liability for breach of such warranties is limited to, at our option:
You agree to defend and indemnify Book A Motel, and/or our respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
This Website may contain hyperlinks to websites operated by parties other than Book A Motel. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. The inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Any software that we make available to download from this Website ("Software"), or through your mobile application store, including the Book A Motel mobile application (the "Mobile Application"), is the copyrighted work of Book A Motel. Your use of the Software is governed by the terms of the end user licence agreement, if any, which accompanies or is included with the Software ("Licence Agreement"). You may not install, copy, or use any Software that is accompanied by or includes a Licence Agreement unless you first agree to the Licence Agreement terms.
For any Software not accompanied by a Licence Agreement, we hereby grant to you, the user, a personal, nonexclusive, revocable and non-transferable licence to download, install and use the Software and/or Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose. By installing, copying or otherwise using the Software you agree to be bound by the terms and conditions of this licence.
Please note that all Software, including without limitation all HTML code, Active X controls and other script contained on this Website, is owned by Book A Motel and/or the Affiliates and/or their respective suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the licence agreement. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the licence agreement.
You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of Australia. You agree not to export or re-export the Software, directly or indirectly, to any countries that are not subject to Australian export restrictions. Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Policy, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile Application, which Content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information.
If you are aware of an infringement of any of our trademarks, please let us know by e-mailing us at info@bookamotel.com.au. We only address messages concerning brand infringement at this email address.
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
Notices of claims of copyright infringement on this website should be emailed to info@bookamotel.com.au for the fastest resolution.
You may also send us your notice using the contact information below:
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Book A Motel has adopted a policy of terminating, in appropriate circumstances and at our sole discretion, subscribers or account holders who are deemed to be repeat infringers. Book A Motel may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.
Your use of mapping available on this Website is governed by the Microsoft Terms of Use and Microsoft Privacy Statement and the Google Terms of Use and Google Privacy Statement. Microsoft and Google reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion. Please click here for additional information:
This Website is operated by Book A Motel, and this Agreement is governed by the laws of Queensland, Australia. You hereby consent to the exclusive jurisdiction of Queensland courts in all disputes arising out of or relating to the use of this Website or any bookings made or information provided through our Service Centre representatives. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of this Agreement including, without limitation, this paragraph.
Book A Motel may, and you may not, assign, convey, subcontract or delegate rights, duties or obligations hereunder. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Book A Motel as a result of this agreement or use of this Website.
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits out right to comply with law enforcement requests or other requirements or legal requests relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Book A Motel with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Any rights not expressly granted herein are reserved.
